How can WE help YOU?
Are you missing important calls? Are you losing potential clients? Is your customer service actually excellent? Is your follow-up less than par?
WE UNDERSTAND!
Let Accurate Answer solve ALL of your communication problems!
About Us
Accurate Answer, LLC is Celebrating 33 years in business as of April 1 , 2026. We are a woman-owned small business located in Connecticut, USA.
Founded in 1993, Accurate Answer LLC has always aimed to provide the highest quality telephone answering services available.
Accurate Answer, LLC prides itself on helping businesses of any size succeed.
For the last 30+ years, we have continued to be a valued partner for our clients by helping to maintain a solid reputation and establish meaningful relationships.
We provide a 24-hour live virtual assistant that will give your company a small office feel with big firm results to give a competitive edge over the others.
Calls are tailored to your specific services and company rhetoric to provide the BEST customer service experience possible!
Our staff is comprised of live, USA-based, English-speaking operators witht the ability to translate into any caller's native language using immediate translation services.
We understand the importance of an empathetic and professional touch, therefore we do not use artificial intelligence or outsourced call support.
Helping YOU is our ONLY job!
Using five basic business principles, we can re-shape your customer service
Accuracy
It’s in our name for a reason.
We capture the information you need from every caller with precision, efficiency, and attention to detail—ensuring nothing is missed.
Teamwork
Your success is our success.
We work alongside you to understand your needs and help grow your network one call at a time.
Respect
Professionalism in every interaction.
We treat every client, caller, and colleague with dignity, equality, and respect—every time.
Quality
Service that stands above the rest.
From advanced technology to expertly trained operators; we deliver consistent, top-tier professionalism.
Focus
Inbound excellence, fully dedicated to you.
By specializing only in inbound call handling, we give our full attention to supporting you and your customers.
Our technology
Accurate Answer, LLC uses the award winning Amtelco Genesis system which is the most reliable equipment on the market.
We have created a full redundancy plan to ensure that your calls never go unanswered.
We employ the services of commercial-grade generators and direct line connection to service providers- utilizing the most efficient and technologically advanced delivery methods.
Now Providing Bi-Lingual Operators
As an American-based answering service, we have live, English-speaking and bilingual operators ready at all times. This is how we ensure the proper flow of communication between you and your customers. We remove obstacles by avoiding language barriers.
INCREASE YOUR CUSTOMER SERVICE EDGE
With our staff answering the calls on our behalf, your customers experience quick pick-up and low hold times from courteous and professional staff. This significantly reduces frustration from those HOLD MUSIC BLACK HOLES. Instead, they talk to someone right away, and we reach can out to you to let you know about incoming calls on your timeline. End phone-call frustration with our expert operators working for you.
Learn More About Us
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Hours of Operation
24 Hours a Day, 7 Days a Week
Corporate Headquarters:
New Milford, Connecticut
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Privacy Policy
Accurate Answer, LLC
Last Updated: 9/22/2026
1. Overview
Accurate Answer, LLC ("Accurate Answer," "we," "us," or "our") respects your privacy. This policy explains how we collect, use, disclose, and protect information (a) when you visit our website, and (b) when we provide live answering and call-handling services on behalf of our business clients.
2. Information We Collect
From website visitors:
? Contact information you provide voluntarily (name, phone, email, company name) via our contact form or client login
? Technical data: IP address, browser type, device type, pages visited, referring URLs, and general usage statistics (via cookies/analytics tools)
? Payment and billing information submitted through our client payment portal (processed via Billing Link/Paya and MX Merchant — we do not store full card numbers ourselves, if applicable)
From callers, on behalf of our clients:
? When we answer calls from our clients, we may collect caller name, phone number, message content, and other details the caller provides, strictly to relay that information to our client
? In this context, our client is the data controller, and we act as a service provider/processor; caller information is used only to deliver the message-taking or answering service as instructed by the client, and is not used for our own marketing purposes
3. How We Use Information
? To provide, operate, and improve our answering and call management services
? To respond to inquiries and manage the client relationship
? To process payments and billing
? To maintain website functionality and analyze site performance
? To comply with legal, regulatory, or contractual obligations
4. HIPAA and Sensitive Information
Some of our clients operate in regulated industries, including healthcare. Where required, we enter into Business Associate Agreements (BAAs) with applicable clients and handle any protected health information (PHI) relayed through our service in accordance with HIPAA requirements. Caller/patient information is used solely to deliver messages to the applicable client and is not retained longer than necessary to provide the service.
5. Cookies and Analytics
Our website uses cookies and third-party analytics tools (e.g., Google Analytics) to understand site usage and improve performance. You can disable cookies through your browser settings; note that some site features may not function properly if you do.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Caller messages are typically retained for 7 years, unless a longer period is required by law or client agreement.
7. How We Share Information
We do not sell personal information. We may share information with:
? Trusted service providers (e.g., payment processors, IT/hosting providers) under confidentiality obligations
? Our clients, for the sole purpose of delivering the answering service they've contracted
? Regulatory or legal authorities when required by law, subpoena, or court order
? A successor entity in the event of a merger, acquisition, or sale of assets
8. Data Security
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights and Choices
Depending on your state or country of residence, you may have the right to:
? Request access to the personal information we hold about you
? Request correction or deletion of your personal information
? Opt out of certain data sharing (note: we do not sell personal data)
? Withdraw consent where processing is based on consent
To exercise these rights, contact us at info@accurateanswer.com. We will respond within the timeframe required by applicable law.
10. Children's Privacy
Our website and services are not directed to individuals under 13, and we do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date above reflects the most recent revision. Material changes will be posted on this page.
12. Contact Us
Questions about this policy or requests regarding your personal information can be directed to:
info@accurateanswer.com | (800) 966-9789
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(800) 966-9789